OneExpect collects two types of information from you — details you provide directly, and data gathered automatically while you use the platform.
Information collected directly from you includes:
- Your full name and date of birth (for age verification).
- Email address and mobile number.
- Home address or current place of residence.
- National ID or passport details (for KYC verification).
- Payment details (account number, mobile banking number).
Information collected automatically includes:
- Your IP address and browser type.
- Device information (mobile model, operating system).
- Time spent on the site and pages visited.
- Gaming history and betting data.
A note on transparency: We do not collect any information without your knowledge. OneExpect clearly states at registration what information is required and why.
OneExpect has specific reasons for collecting your information. Nothing is collected arbitrarily or unnecessarily.
- For creating and managing your account.
- To verify your age and confirm that you are 18 or older.
- To process secure payments and withdrawals.
- To prevent fraud and money laundering.
- To send you relevant offers and promotions (with your consent).
- To comply with legal obligations.
- To improve platform performance.
Marketing Emails: We will not send you promotional emails unless you opt in. You can unsubscribe from newsletters at any time through your account settings.
OneExpect uses your information through a defined process. Here's a step-by-step breakdown:
1
Data Collection
You provide information directly during registration or transactions. Some information is collected automatically.
2
Encryption
All data is stored securely on encrypted servers. No staff member can view your password directly.
3
Permitted Use
Your data is used only for necessary purposes — such as payment verification or providing support.
4
Regular Audits
Data usage is monitored at all times. Any unusual access is detected and acted upon immediately.
OneExpect never sells your personal information or shares it with third parties for commercial purposes. This is our core commitment.
However, in certain specific circumstances, limited data sharing may be necessary:
- To approved payment gateways for payment processing — solely to complete transactions.
- To KYC service providers for identity verification — limited to name and ID document details only.
- In response to lawful requests from law enforcement agencies — as required by legal obligation.
- To our platform's technical service providers — solely for service operations.
Important: All third parties listed above are bound by the same privacy standards. They are not permitted to use OneExpect data for any other purpose.
OneExpect protects your data using internationally recognized security technology. The measures below speak for themselves when it comes to how secure your information really is.
- 256-bit SSL (Secure Socket Layer) encryption — applied to all data transfers.
- Passwords are never stored in plain text — bcrypt hashing is used.
- Two-Factor Authentication (2FA) support available.
- Regular security audits and penetration testing.
- 24/7 physical and digital security at our data centers.
- Restricted staff access — only authorized personnel can view your information.
What you can do: Use a strong password, keep Two-Factor Authentication enabled, and always log out after using a shared device.
The OneExpect website uses cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.
The types of cookies we use:
- Essential cookies — to maintain login sessions and ensure security.
- Performance cookies — to monitor site speed and performance.
- Functionality cookies — to remember your preferences (language, theme).
- Analytics cookies — to understand site usage statistics.
Your controls: You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
At OneExpect, you have full rights over your personal information. Your key rights are outlined below:
Right to View
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate information.
Right to Erasure
You can request deletion of your data after your account is closed.
Right to Restrict Processing
You may request to opt out of marketing communications.
Right to Access
You can request a download of your data.
Right to Object
You can object to automated decision-making.
How to submit a request: To exercise any of your rights, please contact our support team —
[email protected]. We will respond within 30 days.
OneExpect strictly prohibits registration and data collection from anyone under 18. If we become aware that we hold information belonging to a minor, that data will be deleted immediately and the account will be closed.
If a parent or guardian suspects their child is using OneExpect, please contact our support team immediately. We will act promptly.
OneExpect does not retain data beyond what is necessary. Information for active accounts is kept for as long as you remain a member.
- General data is deleted within 6 months of account closure.
- Financial transaction records may be retained for up to 5 years for legal compliance purposes.
- KYC verification data is retained for a maximum of 5 years.
- Banned users' data may be retained long-term for security and protection purposes.
Please Note: Data is not retained beyond legal requirements. We will cooperate with expedited deletion requests where applicable.
OneExpect may update this privacy policy from time to time. For any significant changes, we will notify you in advance by email and post a notice on the site.
Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We encourage you to review this page regularly.
Contact: For any privacy-related questions or concerns, please reach out to our dedicated privacy team. Email:
[email protected] — We will respond within 7 business days.
Our Commitment to Your Trust
At OneExpect, your information is collected only when necessary and is never sold. Your trust is our greatest asset. Last updated: January 2026.